Daftar

Prospek Privacy Policy

Last updated: 16/12/2024

1. Introduction

Prospek.app ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform ("the Service").

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Service.

2. Information We Collect

We collect information that you provide directly to us when you use our Service:

Personal Information: We may collect personal information such as your name, email address, phone number, organization name, and WhatsApp account information.
Usage Information: We may collect information about how you use the Platform, including interaction with the service, messages sent and received through our platform, customer segments and labels your create, reminders and follow-ups you set.
Technical Information: We collect data about devices used to access the Service, including IP address, operating system, and browser type.

3. How We Use Your Information

We use the information we collect to:

Providing Services: To provide, maintain, and improve our Service.
Transaction: To process transactions and send related information.
Communication: To send you technical notices, updates, security alerts, and support messages
Improvement: To develop new products and services
Security: To protect the security and integrity of our services.
Legal Obligations: To comply with legal obligations and regulations.

4. Use of Third-Party Services

We work with trusted third-party providers to deliver key functionalities, such as:

Payment Processing: Managed through payment gateways.
Hosting and Storage: Data is hosted on cloud platforms.
Analytics and Markering

These third parties are contractually obligated to handle user data securely and in compliance with applicable data protection laws. Their privacy practices can be reviewed on their respective websites.

5. Sharing of Data

We do not sell user data. We may share data with:

Service providers to facilitate operations.
Authorities when required by law or legal obligations.
Third parties in connection with business mergers, acquisitions, or similar events.

6. Data Security

We implement appropriate technical and organizational measures to maintain the safety of your personal information. However, no Internet-based service is completely secure. We cannot guarantee the security of your personal information transmitted to our Service.

7. Data Retention

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights

Under Indonesian data protection laws, you have rights including:

The right to access – You have the right to request copies of your personal data.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

To exercise these rights, contact us at [email protected].

9. Updates to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date at the top of this Privacy Policy.